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10 Case-Mate FAQs From Our Experts
Case-Mate is one of the most widely recognized retailers for cell phone cases, screen protectors and other items. The stylish cases are available for iPhone, Galaxy and Google Pixel (and may fit other brands as well).
What is Case-Mate?
Case-Mate is a company that sells stylish protective cases for cell phones as well as screen protectors other accessories.
Case-Mate Shipping Policy
| Type | Carrier | Fee | Estimated Arrival |
|---|---|---|---|
| Standard | USPS | $4.99/free for orders over $25 | 5-7 business days |
| Two Day | Varies | Determined during checkout | 2 business days |
| Next Day | Varies | Determined during checkout | 1 business day |
Does Case-Mate ship internationally?
Case-Mate does ship internationally. All additional fees including taxes, duties and others are the responsibility of the customer and may not be predicted at the time of order.
What is the Case-Mate return policy?
Case-Mate allows items to be returned for 30 days from the day of shipping. US customers can exchange products while international customers cannot. Return shipping is the responsibility of the customer, regardless of location.
Which payment methods are accepted by Case-Mate?
Case-Mate accepts the following payment methods for US customers:
Case-Mate Payment Methods
Does Case-Mate have a rewards program?
Case-Mate's rewards program is called Points on Point. It is free to join and you get an automatic 50 points just for signing up. Points are awarded for purchases, interacting on social media and even for having a birthday. The program has three tiers including: The Go Getter, The Hustler and the A-Lister. Each subsequent tier provides additional benefits.
Are the Case-Mate cases covered by warranty?
All items at Case-Mate have a warranty that varies in terms of length and coverage.
Can I cancel or change my Case-Mate order?
You cannot make changes or cancel a Case-Mate order once it has been submitted.